Creakrice
Gravure sur verre ,dessins, tableaux, infographie.
  Groupes  ·  S’enregistrer ·    Profil  ·  Se connecter pour vérifier ses messages privés  ·   Connexion     

FAQ · Rechercher · Membres


Mastering Excellence A Leaders Guide To Aligning Strategy

 
Poster un nouveau sujet   Répondre au sujet    Creakrice Index du Forum -> Mes créations -> Mes dessins
Sujet précédent :: Sujet suivant  
Auteur Message
haizerhe


Hors ligne

Inscrit le: 31 Mar 2016
Messages: 124
Localisation: Roma

MessagePosté le: Dim 9 Juil - 10:35 (2017)    Sujet du message: Mastering Excellence A Leaders Guide To Aligning Strategy Répondre en citant


Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success
by Robin L. Lawton
rating: 5.0 (2 reviews)


->->->->DOWNLOAD BOOK Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success
->->->->ONLINE BOOK Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success


MASTERING EXCELLENCE is for leaders with high expectations, a vision of the possible and urgency to improve the lives of many others. Robin Lawton provides you with a new way to think about work and customers, and an elegantly simple framework with tools you can immediately apply to transform your organization and your role in it. Based on the author’s 30 years of work with organizations of all kinds and sizes, including multi-nationals, small start-ups, government agencies, healthcare, education and defense, you get an engaging and practical road map to dramatic change you would not think possible.

There are many approaches to change. Most emphasize process improvement. They use tools that are statistical, analytical and operational in nature and assume that the absence of things gone wrong is equivalent to achieving excellence. That focuses on minimums, not optimums; compliance and consistency, not aspiration and possibility. Virtually provides an integrated strategic system that begins with articulating purpose from the customer’s perspective, uses linguistics to reveal and destroy the communication ambiguities we allow to persist, and redefines knowledge and service work in tangible, countable ways we can employ for creating excellence by design. This book, including more than twenty Leader’s Actions exercises, does that and far more.

As the CEO, executive change leader or consultant to leadership, you want customers that are enthused, employees that are engaged and fast, highly visible results that are sustainable. Eye-popping savings in the millions of dollars, customer wait times cut by 90%, strong revenue growth and an avalanche of customer kudos are the kinds of continuing results many Masters of Excellence have achieved. This material rewires your brain to understand how and your role in leading outstanding success.

Expect this book to enable you to:
•Transform your organization (for profit or not) from customer-desred outcomes inward
•Use six levers (language, measures, values, power, assumptions and modeling) to eliminate ambiguity
•Translate abstract vision, values and mission into concrete, deployable daily work
•Redefine all knowledge and service work as tangible, measurable products
•Determine the only three roles customers can play and minimize bias favoring the wrong customers
•Engage and impassion employees to create unsurpassed customer success
•Create an enviable reality for your enterprise and your role in it


Details:
rank:
price: $49.00
bound: 338 pages
publisher: C3 Excellence Publishing; 1 edition (May 22, 2017)
lang: English
asin: B072J8N3KT
isbn:
weight:
filesize: 10225 KB




Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success thepiratebay torrent download





Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success kickass book download
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book for ibooks
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book from lenovo free
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success read flibusta story writer epub
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book german
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success read store amazon sale mobile
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book german
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success free macbook read
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success italian how read price download сhapter
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success download torrent
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success free full pc phone book
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book DropBox
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success free macbook read
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book SkyDrive
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success direct link download german android price
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book ipad free
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success mobile ebook
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book french
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book from lenovo free
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success free macbook read
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success .txt download
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book ZippyShare
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success how to find book without register
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success ebook android pdf
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success .txt download
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book docs
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book drive
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success purchase book
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success free fb2
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success full version original acquire book look
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success download from SaberCatHost pdf
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book from htc online
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success ebay spanish ebook book page
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success thepiratebay torrent download
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success ios сhapter cheap eng download
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success mobile pdf
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success ios read library pc thepiratebay
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success free writer original german reader
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book view
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book DropBox
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book samsung
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book download via Transmission
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success free mobi
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book pdf
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success text view writer download amazon
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success pdf download full book
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success format txt pdf
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book SkyDrive
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book for ibooks
Mastering Excellence: A Leader's Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success book docs



5d8a9798ff



Timon of AthensI Hear the Rocks FallingA Commentary on Numbers: Narrative, Ritual, and Colonialism (Routledge Studies in the Biblical World) Pekka PitknenVenezuela Social Security System, Policies, Laws and Regulations Handbook: Strategic Information and Basic Laws (World Business and Investment Library)Rain Falling by the RiverThe Perception of Christianity as a Rational Religion in SingaporeDaddy's Sandwich (A Ruby Roo Story)Words of InspirationEstratégias de Produtividade: Descubra Estratégias para Turbinar sua Produtividade (Portuguese Edition)On Knowing Humanity: Insights from Theology for Anthropology (Routledge Studies in Anthropology)


Revenir en haut
Publicité






MessagePosté le: Dim 9 Juil - 10:35 (2017)    Sujet du message: Publicité

PublicitéSupprimer les publicités ?
Revenir en haut
Montrer les messages depuis:   
Poster un nouveau sujet   Répondre au sujet    Creakrice Index du Forum -> Mes créations -> Mes dessins Toutes les heures sont au format GMT + 1 Heure
Page 1 sur 1

 
Sauter vers:  

Index | Panneau d’administration | créer un forum gratuit | Forum gratuit d’entraide | Annuaire des forums gratuits | Signaler une violation | Conditions générales d'utilisation
Powered by phpBB © 2001, 2018 phpBB Group · Theme and Graphics by Tim Blackman
Traduction par : phpBB-fr.com